Providing discreet, dependable support that helps independent people stay confident, comfortable and in control in their own homes.
Legal & Regulatory Information
Last updated: 5 March 2026
This document outlines the terms under which Forget Me Not Home Help provides services and operates its website. It includes our Terms and Conditions, Privacy Policy, Safeguarding Statement, Website Policy and Equality Statement.
1. About Us
Forget Me Not Home Help provides practical, non medical support to help older adults remain independent and comfortable in their own homes.
Services may include:
• companionship and conversation
• help around the home
• shopping and errands
• meal preparation
• assistance with paperwork and correspondence
• appointment reminders
• light household and garden tasks
We provide home help services only. We do not provide regulated personal care or medical services such as washing, dressing, administering medication or nursing care. If a client requires regulated care, we may recommend contacting a Care Quality Commission registered provider.
2. Terms and Conditions of Service
By engaging Forget Me Not Home Help, you agree to the following terms.
Service Agreement
Services will be delivered as agreed between the client and Forget Me Not Home Help. Support will always be provided within the agreed scope of service and in accordance with our professional standards.
Fees and Payment
Services are charged at the agreed hourly rate. Payment is required in advance. For regular support, invoices are issued in advance on either a 14 day or 28 day cycle depending on the agreed arrangement. For one off visits, payment must be received before the visit takes place.
If additional hours or services are requested beyond the agreed scope, these will be discussed and agreed before being carried out wherever reasonably possible.
Failure to make payment may result in suspension of services.
Cancellations
We require at least 24 hours notice for cancellations. If less than 24 hours notice is provided, the full fee for the scheduled visit may be charged. If we need to cancel due to illness or unforeseen circumstances, we will provide as much notice as possible and arrange an alternative visit where available.
Insurance and Vetting
Anyone providing services through Forget Me Not Home Help is:
• Fully insured
• Enhanced DBS checked, where appropriate
• Carefully vetted and referenced
We take reasonable steps to ensure all individuals working with us are trustworthy and suitable for the role.
Client Responsibilities
Clients are responsible for providing a safe environment in which services can be carried out. Clients should inform us of any relevant risks within the home such as mobility hazards, pets, or medical conditions that may affect safety.
Limitation of Liability
While we take reasonable care when delivering services, Forget Me Not Home Help cannot accept liability for:
• Pre existing damage to property
• Undisclosed risks within the home
• Events beyond our reasonable control
Nothing in these terms excludes liability where it would be unlawful to do so.
Changes to Terms
These terms may be updated from time to time. The latest version will always be available on our website.
3. Privacy Policy
Forget Me Not Home Help is committed to protecting your personal information.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information we may collect includes:
• Name
• Address
• Telephone number
• Email address
• Relevant information required to safely provide services
This information is used solely to:
• Arrange and deliver services
• Communicate with clients
• Maintain service records
• Manage billing and administration
We do not sell or share personal data with third parties unless required by law or where necessary to protect the safety or wellbeing of a client. Personal data is stored securely and retained only for as long as necessary. Individuals have the right to request access to the personal information we hold about them.ont
4. Safeguarding Statement
Forget Me Not Home Help is committed to protecting vulnerable adults from harm. We take safeguarding seriously and aim to create an environment where clients feel safe, respected and supported. If we become concerned about the safety or wellbeing of a client, we may raise those concerns with appropriate family members, carers or relevant authorities where necessary. All concerns will be handled sensitively and in accordance with safeguarding guidance.
5. Website Policy
By using our website you agree to use it responsibly and lawfully. You must not:
• Use the website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Upload harmful or malicious content
• Copy or reproduce website material without permission
All text, images and content on this website remain the property of Forget Me Not Home Help unless otherwise stated.
6. Equality Statement
Forget Me Not Home Help is committed to treating every individual with dignity, fairness and respect. We provide services without discrimination on the basis of:
• Age
• Disability
• Gender
• Race
• Religion or belief
• Sexual orientation
We believe everyone deserves compassionate support and respectful conversation.
7. Complaints Procedure
We hope you will always be satisfied with our service. However, if something does not meet your expectations, please let us know.
Complaints can be made by contacting us directly. We aim to acknowledge complaints within three working days and resolve them as quickly and fairly as possible.
8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the jurisdiction of the courts of England and Wales.
9. Legal Status
Forget Me Not Home Help is a trading name used by independent self employed operators providing practical home help services. Services are currently delivered by: Ingrid van der Weide and Angie Sargent. Each operates on a self employed basis and is individually responsible for the services they provide.
10. Contact
Forget Me Not Home Help
31 Green Road, Stubbington, PO14 2HF
[email protected]
07727 257262 / 07736 330945
LEGAL & REGULATORY
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